General Terms and conditions of sale
1. Scope of application
The general terms and conditions of business (hereinafter referred to as "GTC") apply to all orders placed and contracts concluded (hereinafter referred to as "order") via the online shop of Pandafit (hereinafter referred to as "Panda-fit.com").
Panda-fit.com reserves the right to amend the GTC. The version of the GTC valid at the time of the order applies. It cannot be changed unilaterally for the order in question.
The offer is intended for natural or legal persons who have their domicile in Switzerland or abroad.
The offer is valid as long as it appears in the online shop, subject to availability. Price and assortment changes are possible at any time. The images presented in advertisements, brochures, the online shop, etc., as well as all product information, are for illustrative purposes only and are not binding. The specific information on the product packaging is decisive.
Prices are in Swiss francs, including value added tax (VAT) and, if applicable, including advance recycling tax (ART).
The price indicated in the online shop at the time of the order is binding.
The display of products in the online shop is not legally binding. This is an online catalog presented for information purposes only, in order to invite customers to order the product by this means. Panda-fit.com reserves the right to restrict delivery quantities for certain products and not to make the delivery if the order is particularly heavy or bulky.
An order within this framework is considered as a request to conclude a contract with Panda-fit.com.
After transmission of the order, the customer automatically receives an acknowledgment of receipt, which confirms that the order has been received by Panda-fit.com. The customer can no longer complete or cancel his order once it has been processed in one of our logistics centers. If an order is completed, the original order is used as the basis for the calculation, however, any special offers and discounts valid at the time of addition are taken into account.
Panda-fit.com online can, without justification, refuse all or part of the order. In this case, the customer is informed and any payments already made are refunded. Any other claim is excluded, in particular products that are not available are not delivered later. Temporarily unavailable products cannot be reserved.
4. Conclusion of the contract
The contract is concluded after processing the order in the logistics center of Panda-fit.com. As soon as the order is ready for dispatch from the logistics center, the customer receives an order confirmation by e-mail.
The customer's delivery address can be in Switzerland or abroad.
The time periods available for delivery can be viewed in the online shop and can be selected by the customer for a given order. It is not possible to set a specific delivery time within the delivery time range. Time shifts or the blocking of a particular delivery date is possible, especially on peak days with an exceptionally high delivery volume, however, any claims for damages or other claims by the customer are excluded.
No deliveries are made on Sundays or on official national and cantonal public holidays.
If the customer is not on site at the time of delivery and has not given any specific instructions for delivery, the goods shall be left at the door of the house or apartment, or at the reception desk or at the entrance to the company. Depending on the delivery window given, the goods may be handed over to a neighbour living in the same building, if the customer has mentioned his address and telephone number in the "Optional Information" section of his customer account before ordering. Insofar as the customer's mailbox belongs to a mailbox system, the deliverer will place a collection notice in the mailbox. The customer shall then pick up the delivery at the corresponding post office.
The customer shall be liable for the products delivered, even if he has not received them himself.
Pandafit guarantees the quality of its products for a period of one year provided a reasonable use of the product.
Panda-fit.com can offer a guarantee either with a partial or complete replacement by an equivalent product, with a credit note for a maximum amount corresponding to the sales price at the time of the order, or by granting a reduction.
There is no general right of return on products without defects and correctly delivered. The guarantee is explicitly excluded for products whose intrinsic quality (subjective characteristics) or for products ordered inadvertently.
If products are delivered with visible damage to the packaging or contents, the customer must immediately notify the deliverer and refuse acceptance notwithstanding his warranty claims for defects. The customer shall be obliged to obtain a notice of confirmation of damage from the supplier. All damages related to transport must also be reported immediately to Panda-fit.com.
Furthermore, it is the client's responsibility to immediately check the products ordered upon receipt and to store them correctly. In the event of defects or discrepancies with the order, the customer service of Panda-fit.com should be notified on the day of delivery either by telephone at +41 78 215 29 29 or by e-mail at . Thereafter, only hidden defects can still be the object of a complaint and must be immediately communicated after their discovery to Panda-fit.com's customer service. The amount paid by the customer for the defective merchandise is credited to the customer's account. Panda-fit.com reserves the right to require proof of the defect.
8. Applicable law and place of jurisdiction
Swiss substantive law applies to the legal relationship between Panda-fit.com and the customer, to the exclusion of the provisions on legal conflicts and the Vienna Convention.
The exclusive place of jurisdiction is Lausanne.
By registering on the Panda-fit.com website, the customer chooses whether he wishes to receive information of an advertising or other nature from Panda-fit.com via various communication channels (e-mail, mail, SMS, telephone, push notifications). If the customer has subscribed to the newsletters, he can unsubscribe at any time, easily and free of charge, by following the instructions in the respective message or by contacting Panda-fit.com Customer Service.
Panda-fit.com belongs to Katapult SA. Panda-fit.com passes on personal data to third parties only insofar as this is indispensable for the proper execution of the order or payment (e.g. transmission of data to the Post Office, to a collection company in the event of non-payment, etc.), for customer information or for conducting surveys. Our partners delete our customers' personal data as soon as it is no longer needed and in any case after the expiry of the legally prescribed retention period. The information is treated with the utmost confidentiality.